IMPORTANT COVID-19 UPDATE!

How Elephant Song Doulas Store is Adapting to COVID-19

Elephant Song Doula Services works with a fulfillment partner to print and ship our orders. We are in regular communication with them for the latest updates of what’s going on.


Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping WILL TAKE LONGER but your order will reach you.


Your support means a lot to us, especially during this time. Stay safe and take care of yourselves. 💛🐘💚

FREQUENTLY ASKED QUESTIONS ABOUT

DELIVERY

Answers to our most frequently asked questions and helpful answers to your ELEPHANT SONG DOULAS STORE.
If you do not find the answer to your question here, please feel free to email our Customer Service Department for more help by clicking THE LINK BELOW.

WHEN WILL I GET MY ORDER?

It takes 3-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on
your location, but can be estimated as follows:


USA: 5- 8 business days
International: 10-20 business days

WHERE WILL MY ORDER SHIP FROM?

We work with an on-demand order fulfillment company with facilities worldwide!

WILL I BE CHARGED CUSTOMS FOR MY ORDER?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.


Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?

Before getting in touch with us, please help us out by doing the following:


● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

PRO TIP: Package theft is on the rise— If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.


PRO TIP: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

 

FREQUENTLY ASKED QUESTIONS ABOUT

ORDERS​

HOW ARE YOUR PRODUCTS MADE?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

HOW DO I TRACK MY ORDER?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out.
If you have any additional  questions about your tracking or shipment, please email our Customer Service Department by CLICKING THE BUTTON ABOUVE.

I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

We’re so sorry if the product you ordered arrived damaged.


To help us resolve this for you
quickly, please send us an email at CustomerService@ElephantSongDoulas.com within ONE WEEK with photos of the
damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

 

FREQUENTLY ASKED QUESTIONS ABOUT

RETURNS

WHAT’S YOUR RETURN POLICY?

We DO NOT offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at CustomerService@ElephantSongDoulas.com!

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong items or damaged items.


If either of these apply, please contact us at CustomerService@ElephantSongDoulas.com with photos of wrong/damaged
items and we’ll sort that out for you.

CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?

At this time, we DO NOT offer exchanges.


If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.


Though rare, it's possible that an item you ordered was mis-labelled. If that’s the case, please let us know at CustomerService@ElephantSongDoulas.com within ONE WEEK of receiving your order.


Please Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!